Privacy Policy
Last updated: July 20, 2026
Hexanova.in (“Hexanova”, “we”, “us”, or “our”) operates www.hexanova.in and delivers web development, mobile apps, AI chatbots, CRM, and automation services for businesses in Jamshedpur, Ranchi, Jharkhand, and clients worldwide.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the choices available to you. By using our website or engaging our services, you agree to the practices described here.
Who we are
- Business name: Hexanova.in
- Location: Jamshedpur, Jharkhand, India
- Email: hexanova.in@gmail.com
- Phone: +91 79039 49014
Information we collect
Information you provide directly
- Contact details, name, email address, phone number, company name, and project description submitted through our contact form, email, WhatsApp, or during sales conversations.
- Client project materials, brand assets, credentials, documents, product data, API keys, and other materials you share so we can deliver contracted work.
- Billing information, invoicing details required to process payments for services rendered.
Information collected automatically
- Usage data, pages viewed, time on site, referral source, browser type, device type, operating system, and approximate geographic location (city/region level), collected when you consent to analytics cookies.
- Cookie and session data, see the Cookies section below for a full list of cookies we may set.
- Log data, IP address, request timestamps, and error logs collected by our hosting provider for security and reliability.
How we use your information
- Respond to enquiries, prepare proposals, and deliver contracted services.
- Operate, secure, maintain, and improve our website and internal tools.
- Measure site performance and understand how visitors use our content (with consent).
- Send transactional communication related to active projects and support.
- Comply with legal, tax, and accounting obligations.
- Detect, prevent, and address fraud, abuse, or security incidents.
We do not sell your personal information. We do not use client project materials to train third-party AI models without explicit written agreement.
Legal basis for processing
Depending on the context, we process personal information on the following bases:
- Consent, for non-essential cookies, analytics, and optional marketing communication.
- Contract, to deliver services you have engaged us for.
- Legitimate interests, to operate and improve our business, secure our systems, and respond to enquiries, balanced against your rights.
- Legal obligation, where required by applicable law.
For visitors in India, we aim to comply with applicable requirements under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, including reasonable security practices for sensitive personal data where applicable.
Cookies and tracking technologies
We use cookies and similar technologies to keep the site secure, remember your consent choices, measure traffic, store preferences, and understand how you found us. Non-essential cookies are loaded only after you grant permission through our cookie consent banner.
Cookie categories
- Necessary, required for the site to function; includes consent storage and basic session identifiers.
- Analytics, helps us understand site traffic and performance via Google Analytics (G-BR1SCJ1TQR), only when you opt in.
- Functional, enables features such as chat widgets, saved preferences, and recent page history.
- Marketing, stores referral and UTM campaign data to measure how visitors arrive at our site.
Cookies we may set
| Cookie name | Purpose | Category |
|---|---|---|
| hexanova_consent | Stores your cookie consent preferences | Necessary |
| hexanova_sid | Anonymous session identifier | Necessary |
| hexanova_visits | Tracks number of visits | Necessary |
| hexanova_landing | Records first page visited | Necessary |
| _ga, _gid | Google Analytics measurement | Analytics |
| hexanova_pages | Recent pages browsed on this site | Functional |
| hexanova_prefs | UI and visit preferences | Functional |
| hexanova_ref | Referring website URL | Marketing |
| hexanova_utm | Campaign attribution parameters | Marketing |
You can review or change your cookie preferences at any time using in the site footer. You may also control cookies through your browser settings, though disabling necessary cookies may affect site functionality.
Third-party service providers
We use trusted third parties to help operate our website and deliver services. These providers process data only on our instructions and under their own privacy and security commitments:
- Hosting & infrastructure, to serve the website securely (e.g. Vercel or equivalent cloud hosting).
- Google Analytics, to measure site traffic when you consent to analytics cookies.
- Email & communication, to send and receive project-related correspondence.
- Image CDN, to deliver optimised images (ImageKit).
Some providers may process data outside India. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Data retention
- Enquiry data, retained for as long as needed to respond, follow up, and maintain a business relationship, typically up to 24 months unless a longer period is required.
- Client project data, retained for the duration of the engagement and any applicable warranty or support period, then deleted or returned on request.
- Analytics data, retained according to Google Analytics' default retention settings (configurable, typically 14 months).
- Cookie data, retained for up to 12 months unless deleted earlier via your browser or cookie settings.
Data security
We implement reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, and secure handling of client credentials. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Your rights and choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent for non-essential cookies or marketing at any time.
- Object to or restrict certain processing activities.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, email hexanova.in@gmail.com. We will respond within a reasonable timeframe, typically within 30 days.
Children's privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will delete it promptly.
Links to other websites
Our site may link to third-party websites such as client portfolios, BotWeave AI, or partner tools. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be reflected by updating the “Last updated” date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact us
For privacy-related questions, data requests, or complaints, contact us at:
- Email: hexanova.in@gmail.com
- Phone: +91 79039 49014
- Contact form: hexanova.in/#contact
See also our Terms of Service.